Refund policy
This policy explains how cancellation and refunds work for FwdLink (fwdlink.io), a service provided by Hyerok Information Technology, a sole proprietorship registered in the Republic of Korea. See also our terms of service.
How billing works
FwdLink is a monthly subscription. The price is $990 USD per month, billed month to month.
Payments are handled by Paddle.com Market Ltd, which acts as Merchant of Record. Paddle processes your payment, issues your invoices and handles tax. The charge on your card statement shows Paddle.
Cancelling your subscription
You can cancel at any time, in either of two ways:
- from your FwdLink account, or
- by emailing hello@fwdlink.io.
Cancellation takes effect at the end of your current billing period.
Refund within the first 14 days
If you request it within 14 days of your first charge, we refund that charge in full. Email hello@fwdlink.io and we will arrange it. Paddle processes the refund back to the payment method you used to pay.
The four-week guarantee
If your share of voice hasn't moved after four weeks, your second month is free.
We honour this guarantee as a credit against your second month, not as a cash refund.
After the first month
After the first charge, we do not offer refunds for partial months. If you cancel part-way through a billing period, cancellation takes effect at the end of that period and no refund is due for the remaining days.
How to request a refund
Send your request to hello@fwdlink.io.
Refunds are processed by Paddle and returned to the original payment method you used to pay.
Billing questions can also be handled through Paddle's own support at paddle.net.
Questions
If anything here is unclear, email hello@fwdlink.io or see our contact page. For how we handle your data, see our privacy policy.