Refund policy
Which policy applies
- Monitoring subscription (from 21 October 2026). Cancel at any time in the billing portal; your subscription stays active until the end of the paid month and is not renewed. If you ask within 14 days of your first payment, we refund that first payment in full. Later payments are not refunded for partial months, except where the law requires it. Refunds are made through Paddle to the original payment method.
- AI visibility checks and early-access features (from 20 October 2026). The first check is free. No other fee applies unless it is agreed in writing before the check or the paid access starts, and any such agreement sets its own cancellation and refund terms. When paid plans are offered, their cancellation, change and refund terms are published with them, before anyone pays.
- Done-for-you improvement work (the website improvement pilot and follow-up month). Cancellation, refund and acceptance terms are set in the separate written statement of work signed before any work or payment. This page does not set them.
- Legacy analysis service ($990 per month). The provisions in the legacy section below continue to apply, unchanged, to existing written analysis orders.
In the legacy section below, "pilot", "new pilots" and "Delivery-v2" refer to legacy analysis orders, not the website improvement pilot.
Legacy analysis service
This policy explains how cancellation and refunds work for FwdLink (fwdlink.io), a service provided by Hyerok Infotech, a sole proprietorship registered in the Republic of Korea. See also our terms of service.
How billing works
FwdLink is a monthly subscription. The price is $990 USD per month, billed month to month.
Payments are handled by Paddle.com Market Ltd, which acts as Merchant of Record. Paddle processes your payment, issues your invoices and handles tax. The charge on your card statement shows Paddle.
Cancelling your subscription
Cancel at any time by emailing hello@fwdlink.io, or get subscription help through Paddle buyer support. A FwdLink account is not required.
Cancellation takes effect at the end of your current billing period.
Refund within the first 14 days
If you request it within 14 days of your first charge, we refund that charge in full. Email hello@fwdlink.io and we will arrange it. Paddle processes the refund back to the payment method you used to pay.
Delivery guarantee for new pilots
For a delivery-v2 pilot confirmed in writing before payment, if we miss a first-month delivery deadline agreed at kickoff, your second month is free. We apply one $990 credit against the second month; multiple missed deadlines do not create additional credits. This is a service credit, not a cash refund.
The written kickoff plan records the dates for your baseline, weekly Monday briefs with a prioritised action, and week-four remeasurement report. A model or revenue improvement is not required to receive the work. Any change to an agreed deadline, including a customer-input dependency, requires written agreement. Email us if a credit is missing; it is not conditional on a claim deadline.
Existing four-week guarantees
Existing agreements retain the original promise: if your share of voice has not moved after four weeks, your second month is free, applied as a credit rather than a cash refund. The new delivery guarantee does not remove or narrow that promise. Your written order identifies the applicable offer version.
After the first month
Our standard policy after the first charge does not offer refunds for partial months, except where required by applicable law or Paddle’s policies. If you cancel part-way through a billing period, cancellation takes effect at the end of that period and no refund is due for the remaining days.
How to request a refund
Send your request to hello@fwdlink.io.
Refunds are processed by Paddle and returned to the original payment method you used to pay.
Billing questions can also be handled through Paddle buyer support. Nothing in this policy limits applicable statutory rights or the Paddle refund policy.
Questions
If anything here is unclear, email hello@fwdlink.io or see our contact page. For how we handle your data, see our privacy policy.