By situation
Why doesn’t ChatGPT mention my brand?
You rank fine on Google. But when buyers ask AI, your name is missing. There is usually more than one reason.
For teams that look fine on Google.
Short answer
A few reasons. You can check each one.
AI names the brands that fit the question in the pages it reads. If your pages don’t say what you sell, to whom and for how much, AI can leave you out.
| Reason | How to check |
|---|---|
| Nothing ties you to the topic. | Ask once without your name, once with it. Only showing up with your name? AI knows you, but not as a pick. |
| AI reads lists without you. | Open the sites AI points to. Lists of your rivals are where its picks come from. |
| Your page skips what buyers ask. | Does your page say team size, price and use? AI can’t repeat what isn’t written. |
| Answers change each time. | Ask the same question a few times. Missing once is luck. Missing 0 of 8 times is a pattern. |
Our checks ask each AI maker’s API with web search on, not the ChatGPT app.
Check it yourself
Four steps you can do by hand.
Or let the free check do it on the 4 AIs for you.
- 01Write questions. Five to ten buyer questions, without your name.
- 02Ask twice. On each AI, in a new chat each time.
- 03Write down each answer. Were you named? Who else? Which sites?
- 04Read the sites. Open them and your own page. Look for what the question asked.
What a result looks like
Known by name, missing from the picks.
In the report preview, every AI knew the company by name. Without the name, it showed up in 4 of 32 answers. One rival’s site was linked 13 times.
| AI | Named the company | Linked its site |
|---|---|---|
| OpenAI API | 1/8 | 0/8 |
| Gemini API | 0/8 | 0/8 |
| Claude API | 1/8 | 0/8 |
| Perplexity API | 2/8 | 1/8 |
What a check shows
Proof you can read, answer by answer.
- Did each answer name you?
- Which sites AI points to
- The full answer behind every number
First check free · $29 re-check · $149 package · $99/month plan · All prices